Web
- I’ve signed up for the free myMoney Suite Demo, now what do I do?
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Please check your email account for the myMoney Suite Demo Registration email.
A link is provided in this email that allows you log-in using your chosen user name and password.
Please click the link to log-in and follow the on screen instructions.
- If I’ve been using the Demo and I sign up for myMoney Suite, what do I do?
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You just need to download your new database and recover it. The software is already installed.
- Do I need a separate account for myMoney Suite and myMoney Collections licenses?
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Your account can include any mixture of myMoney software types.
- How many computers can I use with myMoney Suite?
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There is a limit of one computer per software license.
- How do my employees/licensees log into the website?
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Using the license name and key number you received in your “New License Added” email.
- Can my employees/licensees see or change my account information?
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Your employees login to the website using their license number and can only download the software and their backup information.
They cannot change any information on the account.
- Can I see a history of what Hatala Systems has charged me for myMoney?
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Yes, login to your Account and on the left hand side of the My Account page is a list of when you have been charged by Hatala Systems.
- There is no option on Add License to add a myMoney Manager license. Why?
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You need at least one myMoney Suite license to purchase a license for myMoney Manager.
The myMoney Demo and myMoney Collections are not eligible for the myMoney Manager system.
Tech Support
- Does the Demo allow me to fully explore all of myMoney's features?
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Yes, it’s fully functional software. There is a demo back up that has already been created and a limited time is provided to observe how this program works.
- What kind of support can I expect with myMoney?
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We currently have several avenues of support, including an online wiki help file,
how to videos and US based tech support. Hatala’s Technical Support is available from 7:00am to 11:00pm,
Monday through Friday to assist you with any questions you may have. You can reach us at 1-800-609-0666.
- What is the recommended equipment to run myMoney?
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- CPU:
- Intel Centrino Duo – (Intel Core 2 Duo or higher recommended)
- RAM:
- 1GB – (2GB or more recommended)
- Operating System:
- Windows XP Professional – Windows Vista/7 Home Premium 32bit
(Windows Vista/7 Professional or higher 32bit recommended) **No 64bit support at this time**
- Internet Connection:
- Broadband or Wireless Internet Connection Required
- Printer:
- Inkjet/LaserJet printers are supported for standard printouts. You may also use a thermal printer for
compact invoice printing.
The POSX XR510 thermal printer been tested to be compatible with myMoney Suite.
- For credit card collections:
- You must use a processing company (GSAR/Paymentec for example) that is compatible with VeriFone’s
PCCharge Payment Server Software.
- For credit card entry:
- a Magtek USB swiper is recommended.
The Magtek Part # 21040109 USB swiper has been tested to be compatible with myMoney Suite.
- For barcode scanning:
- Scanners from Symbol are recommended.
The Symbol LS4208 has been tested to be compatible with myMoney Suite.
- How does myMoney get updated with new features?
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All myMoney programs are automatically updated. If there is an update available
it will automatically be downloaded when opening the program. You do not have to do
anything except have an internet connection.
- What kind of information can be imported into myMoney Suite?
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Customer information can be imported from a DSS backup; this is available for former Snap-on Franchisee’s.
Product information can be imported from any supplier. If your suppliers can provide you with a price listing
in an Excel format we can show you how to import this information into the myMoney Suite program.
- I’m not in the United States can I still use myMoney?
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Yes, our software will work in any country. However at this time the software is in English only.
Licensing
- Do I get a discount for bulk licenses?
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Yes, please contact us for more details.
- How long is the contract for myMoney software?
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There is no monthly or yearly contract to use the software.
More detailed information can be found in the license agreement when signing up for the software.
- Will you be sending me a copy of the software via CD?
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There is no CD involved, download the software from the website and get started today.
- If I purchase a license for myMoney Suite, will I own the software?
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You pay a licensing fee to use the myMoney Suite software. As long as your account
is in good standing you will have access to the software.
- If I sell my business, will the software automatically be transferred to the new owner?
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If I sell my business, will the software automatically be transferred to the new owner?
The software license is non-transferable. The new owner would need to license the software for themselves.
- What forms of payments do you accept?
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Visa, MasterCard, Discover & Diner’s Club.
- How much does a license to use the software cost?
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Please contact us for more details; we have several different payment plans available to you.
Software
- What types of reports does the myMoney Software provide?
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Many different types of reports can be generated by myMoney Suite. Some examples:
- Sales Reports
- Rental Agreements
- Customer Pre-List
- Inventory Value
- Items Sold by Supplier
- Purchase Orders
- Invoices
- Credit Card Summary
- Business Register
- Sales Tax Reporting
- Can the system keep track of more than one email address?
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Yes, you can put in as many addresses as you want.
- I have an idea for a feature I would like to see in myMoney Suite, does Hatala Systems Group take suggestions?
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We are always open to listening to feedback from our customers. If you have an idea for the software
please do not hesitate to let us know. If the suggestion can be applied to the system and be of benefit
to all users of the program we will do our best to accommodate the requested feature.
- I have multiple employees; do you have a system that will allow me to manage them?
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Yes, we have a system called myMoney Manager that will allow you to process and supply pricing information
for all of your employees who use the myMoney Suite system. More detailed functionality of myMoney Manager,
such as sales tracking, are currently in development.
- Can I use my own UPC bar code labeling system with myMoney Suite?
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Yes, there are many different UPC Bar Code generation and labeling programs available to use.
Some have a cost to you and some are free. Either way, any UPC Bar Code that you generate can be entered
into myMoney Suite for any part you choose.